"When I tried BigContacts, I knew it was what I needed."
My industry is non-profit. My target clients are adults in general and all organizations that work with children. My organization teaches adults how to prevent, recognize and react responsibly to child sexual abuse.
I wasn't using any CRM program. I was just keeping information on my laptop and I was not on top of things. I started searching and I did the free trial thing for about 5 different customer relations management programs. They were all way too complicated and far too robust for what I needed. When I tried BigContacts, I knew it was what I needed. It was a product I could, for the most part figure out (I'm not a computer whiz). And when I couldn't figure it out, customer service was quick to help. This is a product that I can grow into. I'll never need another program. When I interacted with them, I always felt they were on my team and wanted me to do well. That was an encouragement for my new start-up organization.
I was disorganized and felt out of control. I couldn't find information and information to/from a client or company was in so many locations. I think the fact that I never had another program and then tried 5, finding BigContacts as the one to keep says a lot. It is a product even a non-computer guy like me can jump into and have it work for him.
I don't have sales per say to track. But in terms of time and peace of mind, I gain both. I save time because I can do all my work with a client in one place and have all the information in one place. I have peace of mind in that I know I can find what I need. I only get in trouble when I do something with a client and don't keep track of it in BigContacts. It does take time to work the program. But where it saves time and peace of mind is after the interaction. I don't have to worry if I am going to remember what that person said that will build a bridge to greater involvement and cooperation with them.
I could mention a number of things. Now that I have stopped to think about it there was one thing that made the difference - it was the customer service. Whether it was from the Chat option or return emails, I had quick and helpful responses. And beyond that, when I had to get on the phone with someone, they were professional. They never once made me feel like an idiot for not understanding. It was like I was their most important customer (and believe me I am a very small company of ONE). I feel like I have a staff on my team that is helping with all the administrative work.
Steve C.