"Night and day difference between it and Salesforce."

We are in the Healthcare industry.  Our primary services target kids and adults that struggle with depression, ADHD, anxiety, and autism/Aspergers. 

I found BigContacts about 3 years ago early in our company’s history, finally moving away from Goldmine.  I had used Goldmine (and ACT) for many years prior to choosing BigContacts and was personally very much a power user.

The two problems I needed to resolve were:

1) Speeding up or minimizing training of staff about how to use the program.  We needed it to become quickly useable, even for part time employees.   None of our staff had any experience with contact management systems.

2) I needed a web based program, to handle part time and full time employees in multiple locations.  And there’s no way I wanted to deal with a server or VPN.  It was time to move to the web.  My challenge was – could I find a program sophisticated enough yet simple to use. 

Employees get on and are able to use the system almost immediately – even new ones.  We can find information quickly.  The only challenge is getting them into the habit of using the system but that’s true for anything new.  Because all the information is there, they quickly adapt because they can log on from any computer.  There is rarely a technical issue.  In all my years with other systems there were always technical issues.  This web based system has been remarkably reliable – with a few minor down moments over 3 years.  And the last year has been the best. 

The email captures everyone’s incoming emails – it’s terrific to have that information automatically captured, again without technical issues once you get it set up – which is pretty darn easy.

As we grow, we’ve added some demands to the system and have requested a number of changes to BigContacts.  They have been remarkably good about adding nice changes over time.  And we’ve never had to upgrade because changes are automatically included the next time you log in.  And they do all your backups.  Though you can also back it up locally if you want.

Most importantly – it’s just simple all the way around.

It’s hard to quantify BigContacts in money terms.  But the time it’s saved – in training, in getting employees up quickly, in virtually no tech support over several years, has allowed our company to focus on the business – not the system.  And we have 2 home offices and a remote office on the same system – which required NO effort to achieve.  Just a browser.  That was out goal – BigContacts helped us achieve it. 

Having worked with ACT and Goldmine for so many years, I knew they had really good features. I didn’t think we could come close enough with an online system.  I looked and tried the newest versions of both ACT and Goldmine.  But they take a lot more support to run multiple and remote offices and we didn’t want that tech support overhead.  I looked at other software based contact management systems, including ones for Outlook.  None gave me the potential benefit of a web based system.

I looked in depth at several other systems (including setting up records and running the system) including salesforce, Nexus, and several others.  I read in-depth reviews of a number of other web based contact management systems and went through live demos of many.  I was building a platform for my business that had to last years and meet our needs.  This was a major important piece of our puzzle. 

The moment I tried BigContacts, I knew the user interface was far better, and simpler to understand and teach than others.  Night and day difference between it and Salesforce.  It really is the best design – for simplicity while still having power user options easily accessible.  But they don’t get in the way of the average user.  Once I saw the design, the question was – did it really have the feature set that could compete with a Goldmine or ACT of salesforce.  After digging in depth, I did notice a few things that I would like to see added.  They promised they would deliver these features, and they have and more.  It’s now a pretty robust system, the costs and what is included blow away the bigger names in the field.

Michael C.

"BigContacts is an extremely intuitive system."

I run a small online nurse recruiting business in the UK and was looking to move from an Outlook-based CRM to a web-based one. After researching and short listing I decided to choose Big Contacts. I'm pleased I did.

Big Contacts is an extremely intuitive system. It allowed me to migrate our 2000 contacts and the statuses that we had assigned them, plus Tasks, easily and logically. Because our previous system had been restricted to an office-network, the immediate benefit was that our team (which is spread across the UK) could all use the same application, and at any time.

For ease of use Big Contacts is great. Finding a contact is very fast and logical. But what I really like is the detail. For instance, it automatically stores emails I send (using Outlook) against the contact's record. Even better, when the contact replies to me, their reply email is stored against their record. Running reports has never been easier. Plus, the iPhone app is brilliant!

I understand new modifications are always being built and considered - which is really reassuring: I like knowing that a good product is under continual improvement.

Irrespective of the fact that it is offered at a much more realistic price than some of the competition, this is a great product.

"...this means more quality service for our clients."

We are in the Healthcare Services sector, and our target client is middle to lower income with no prescription drug coverage.  We were using Drug Assistant and paper reminder systems

We had people and situations falling through the cracks as far as maintaining communications with doctors, pharmacy companies and clients.  The custom tasks give us the availability to track where we are with any client with a glance to their account.

All this means more quality service for our clients which in turn brings in more money because of client retention. 

We tried several things, and we ultimately chose BigContacts because we could call, fax, email right from the client screen, and because we could create custom tasks fairly simply.

Shelly D.