BigContacts Product News

Email Enhancement for BigContacts

  

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BigContacts offers an entire suite of email services that you can choose from.  We offer both FREE and Paid email services - each serving a unique role to assist you with Client Retention and Prospect Conversion. 

Current Email Services Include:

• • Send Individual Emails within BigContacts - You can send emails directly from the contact record.  This ensures that the email immediately gets captured and stored within the email correspondence folder with that contact record.  The email will appear as if was sent directly from your business email address.
  • Send Individual Email outside of BigContacts - We offer a unique email dropbox feature that allows you to send an email from any email system outside of BigContacts (including your mobile phone) and we will capture, sort and store a copy of the email that was sent in the appropriate contact record. You can learn more about how to set up your email dropbox here.
  • Send Group Emails within BigContacts - BigContacts allows you to easily send emails to a select list of contacts.  Simply select the filters you wish to use to generate your list, select the group email button and send. After the email is sent to this group, each contact will automatically have this email stored in their individual contact record to ensure that this history item is stored for future reference. (This feature is limited to groups of 100 or less.)
  • Send Automated Email Drip Campaigns - We offer a unique service that we call "Autopilot" where you can build automated email campaigns that can be sent to clients and/ or prospects in pre-determined intervals - ensuring delivery of a consistent and timely series of messages. Learn more about our Autopilot feature here.
  • Send Large Email Marketing Campaigns - This is the only paid service (all of the above mentioned are FREE services in BigContacts)  BigContacts has partnered with VerticalResponse to give our clients an easy-to-use, web-based marketing tool that can help you grow your business.
    
    • Identify and filter targeted lists of your clients and/or prospects
    • Automatically upload these targeted lists into the marketing module
    • Launch an email, newsletter, online survey or postcard campaign
    • Effortlessly track and monitor the results of your campaigns
      
      BigContacts automatically notes the contact record of each and every client or prospect that has participated in a given marketing campaign. You will always know how and when you reached out to these contacts anytime you're in their contact record. Learn more about our VerticalResponse integration and how to get started here.

So What's the Enhancement?

We have added a "Reply" feature in BigContacts. We have had a number of requests to close the loop and allow our subscribers to maintain an email thread while sending emails from within BigContacts. 

Until now, you would send an email directly from a contact record within BigContacts and the email was immediately recorded within the system.  When the contact replied back to you, we capture and store (using the email dropbox feature) the incoming email in the contact record for your future reference. 

All of this is good so far, but what if you need to reply back to the contacts reply to you?  Where do you reply to this email?  How do you ensure that this too gets stored in the contact record as part of their history?

In the past the only way to maintain this email thread AND store the email reply in the contact record was to go to your email inbox that is housed outside of BigContacts and reply there.  Before you sent the email you would make sure that you BCC to your email dropbox address. 

This did and still does work to allow you to store emails to a contact record, but we decided to make this more convenient for you. 

Now, while you are in a contact record, you can simply go to the email correspondence folder to view the email the contact sent to you and select the "Reply" link to reply directly from the contact record.