BigContacts Company & Product News

Taking Web Based CRM to the next level!

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We want to apologize to the thousands of loyal BigContacts subscribers for such a long period of radio silence.  We have had our heads down and working very hard to deliver on a number of very exciting enhancements to our service.

Just a few of the highlights:

We have completely revamped our Customer and Technical Support Centers. 

We added more staff and have implemented a more advanced ticketing system that tracks your questions and our resolutions much more efficiently. This will virtually eliminate any errors-oversight, and will mean faster service and fewer headaches.   

We have added more resources in our Technology Development Group

Please continue use our feedback section so we can continue to improve this application to better meet your business needs.

We are rolling out an Enhanced Customer Support Service.

Beginning 8/1/08,  we will offer an option to subscribe to live phone support through an 800 number.  This service will be available during our normal business hours!  (M-F 8-5 EST).  You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.

We will be offering Live Training Sessions

Beginning 8/1/08 are rolling out live training sessions. These sessions are designed to highlight the major components of the system and to share best practices for implementing some of our key features and  functionality into your business. This will all be delivered using a webinar format. You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.

There are many more great things coming down the pipe, so please stay tuned and check back with us often!