Dependable Support isn't just what we deliver...

 It's really what makes us BigContacts. It's our drive to do more than our industry peers. It's our need to make a difference every day to you and every customer.

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

PETER DRUCKER

This is what you can expect from BigContacts Support.

We deliver this level of support at NO additional cost to our paid subscribers.The key is that this Dependable Support is delivered the way you want it. Not how we want it. 

Responsiveness

• FREE Training Webinars - these webinars are FREE to all current subscribers and are hosted daily.  They will ensure that you get off to a quick and successful start with BigContacts.
• Dependable Service is delivered through an Email Ticketing System and Live Chat by our Client Support Team Monday thru Friday (8am – 5pm ET)
• Knowledgbase complete with - Articles, Downloads, & Videos to help answer your important questions.  This is available to you FREE of charge 24/7.

Ownership

• We empower our employees to make decisions and take actions on your behalf.
• We will follow through on our commitments to you.

Expertise

• We will have subject matter experts available that know how to identify problems and offer solutions.
• Our support teams will provide advice to you about your BigContacts account based on industry and technology expertise.

 

"We're just starting with BigContacts but your support has been fabulous so far. Thanks!"

Steve F.
Colorado Springs, CO

"The support at BigContacts is far superior to any other web service I have used, including SalesForce.com. Not only are they friendly and professional, their response time has been amazing."

Ray T.
Vancouver, BC