Data Security for Small Business CRM

BigContacts works with the industry's best to ensure the security of your contact data.

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Why You Need SSL

SSL Data Connection

Why Rackspace?

Gartner IT Hosting Report

Rackpsace positioned in Leader Quadrantof Gartner's Magic Quadrant for North Amercian Web Hosting. 2009

(Click logo above for full report)

Amazon S3 Security

This Amazon Web Services: Overview of Security Processes whitepaper will provide background information and an overview of the AWS philosophy in offering a secure cloud computing platform.

Don't settle for second best when it comes to protecting your data.  It's important to know who your Contact Management, CRM Software provider relies on to ensure the safety of your data. Are they cutting corners to save themselves money or do they invest in the industries best resources?

BigContacts works with the industry's best to ensure the security of your contact data.

VeriSign - Data Encryption for Small Business CRM

VeriSign

VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets. Choose the most trusted mark on the Internet and enable the strongest SSL encryption available to every site visitor.
Why VeriSign?
Billions of times each day VeriSign helps companies and consumers all over the world to engage in trusted communications and commerce.
VeriSign is the most trusted mark on the Internet

• VeriSign secures more than one million Web servers worldwide, more than any other Certificate Authority.

• The world's 40 largest banks and over 95% of Fortune 500 companies choose VeriSign* SSL Certificates.

• Over 75% of Web sites using Extended Validation SSL choose VeriSign, including biggest names in e-commerce and banking.

• Over 90,000 domains in 145 countries display the VeriSign Secured® Seal, the most recognized trust mark on the Internet.

VeriSign offers the strongest SSL encryption

• High-level encryption, at 128 bits, can calculate 288 times as many combinations as 40-bit encryption. That's over a trillion times a trillion times stronger.

• Only True 128-bit SSL Certificates with Server Gated Cryptography (SGC) enable every site visitor to experience the strongest SSL encryption available to them.

• VeriSign is the leading SSL provider of SGC-enabled SSL Certificates, enabling 128- or 256-bit encryption for over 99.9% of Internet users.

RackSpace - IT Hosting for Contact Management Software

RackSpace

Rackspace Is The IT Hosting Leader. We are confident Rackspace will take care of us, so that we can to take care of our customers. For nine years it has proven to be the leader in the hosting industry, setting the standard for what their customers can expect in customer service, technical support, expertise, network uptime and server availability. It's a standard that no other provider can promise, let alone deliver. Gartner recognizes Rackspace as a leader in the hosting industry. Microsoft has awarded it the coveted Hosting Partner of The Year three times, more than any other provider.

High Availability and High Performance Network

With multiple redundancies built into its systems and numerous network providers delivering strictly high performance bandwidth to its data centers, Rackspace provides network performance and availability unequaled by other providers. That translates into maximum network uptime and reduced performance latencies for all of our customers. The data you need is available whenever you need it.

Built to Quickly Scale to Our Customers' Needs

Because Rackspace can rapidly scale our hosted environment, we can just as quickly and easily deliver the solutions you need even when our site traffic is abnormally high. It's more than scaling to address our long-term computing or storage needs. It's scaling rapidly to meet our unplanned immediate needs. For all intents and purposes, it is scaling on demand.Backup Solutions That Ensure Our Data's Availability.

Rackspace works with the industry's top experts and it's own in-house experts to provide flexible and resilient backup solutions for our data. Should any of our hardware ever fail, our critical information can be restored without complications.
You're Secure Because Rackspace Is Secure

Rackspace provides maximum protection of our data by covering all three critical areas of security - physical, operational and system security. Rackspace's commitment to such comprehensive security gives us the confidence to offer our customers the most secure solutions available.

Data Center Security and Infrastructure

Physical Security

  • Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.

  • Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the data center without prior clearance and an appropriate escort.

  • Every data center employee undergoes multiple and thorough background security checks before they're hired.

Precision Environment

  • Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.

  • Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.

  • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

  • All cables are securely tied down with cable racks suspended from ceilings, providing dual routes for all cables. Conditioned Power

  • Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.

  • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.

  • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

  • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.

  • All routing equipment is housed in a secured core routing room and fed by its own redundant power supply.

  • Fiber carriers can only enter our data centers at disparate points to guard against service failure.

Network Technicians

  • We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.

  • Our Certified Network Technicians are trained to the highest industry standards.Unmetered Managed Backup
    Every year, unrecoverable data loss costs businesses millions of dollars. More than ever it's vital to have a process, like managed data backups, in place to preserve your data, maintain its integrity and keep your business operating unimpeded and without loss.

Unmetered Managed Backup

In the aftermath of any disaster, whether man-made or natural, more than 50% of smaller businesses never recover from data loss. For large businesses, losing data that affects millions of customers and employees can be overcome. The recovery, however, will dramatically impact their revenue numbers and their brand reputations

How Our Solution Works

Our flexible and reliable Unmetered Managed Backup service delivers nothing less than peace of mind by reducing your risk and restoring your data as quickly and completely as possible. It's all about ensuring the continuity of your business operations without you having to do much of anything, including worrying.

We manage the entire solution for you-the initial setup and configuration, tracking failures and even configuration changes. Data backups are performed from your server and put onto tape media instead of a separate drive. All the while, our Managed Backup Technicians are available around the clock to monitor backup jobs, perform data restores, change configurations or answer any of your backup questions.

Performing a Data Restore

Restores are always top priority for our certified Backup Technicians. Once you request a file/directory restore, we start restoring the data immediately. Completion times will vary depending on how much information needs to be restored. Typically, a 200MB file takes around five minutes to be restored.

Why The Unmetered Part of The Name Is So Important

It allows you to backup all the data you need without having to keep track of how much you are backing up or the costs. Unlike other providers' solutions, you don't have to worry about exceeding your subscription limit or which drives to back-up. In short it equals complete data protection and no overages-ever.

Amazon Web Services - File Storage for Business Contact Manager

Amazon Web Services

Since early 2006, Amazon Web Services (AWS) has provided companies of all sizes with an infrastructure web services platform in the cloud.

With AWS, we take advantage of Amazon.com's global computing infrastructure, that is the backbone of Amazon.com's $15 billion retail business and transactional enterprise whose scalable, reliable, and secure distributed computing infrastructure has been honed for over 13 years.

Amazon Web Services provides gives us a cost-effective solution for storing information in the cloud. The Amazon Simple Storage Service (Amazon S3TM) is storage for the Internet. Amazon S3 provides a simple web services interface that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.

With Amazon S3, we get a highly scalable, reliable, fast, and inexpensive data storage infrastructure that enables us to deliver cost-effective and dependable backup solutions. Thousands of companies already use Amazon S3 as their personal backup location, and several more companies deliver compelling end-user backup, storage, and disaster recovery solutions using Amazon Web Services.