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July 23, 2008

Refer Clients, Earn Money

We now offer referral incentives!

For every new customer you refer to Big Contacts you will get their first month’s payment credited directly to your account.

Be on the lookout in August for a "green button" that will appear throughout the system.  Simply click on this button, enter your referral information and we will do the rest.  We hope we have proven to you by now that we are not a high pressure sales company.  We will treat your referral with utmost care and will only provide them with further information if they wish to learn more.  No spam mailings here!

For those of you that would like to get started right away,  please feel free to call us at 1-888-286-6578 Ext. 701.

Here’s how it works:  John Smith refers Jane Doe to Big Contacts and she decides to sign up 3 users under a 6 month pre-paid subscription.

(3 users @ $23.95 per user per month = $71.85)

This amount will be credited directly to your account and applied against your next billing.

You can easily track all of your referrals through a ticket number that will allow you to login and track the status of your referral. You will receive a confirmation when your referral has subscribed to our service. Simply go to the “Admin” tab in your system and then select the “Billing History” link. Under this link you will see a detailed accounting of your referral, and it will appear as a credit in your billing history:

     
 

06/13/2008

 
 

$71.85

 
 

Jan Doe Referral credit (3 users @$23.95)

 

We hope you take advantage of this great program to help us spread the word about Big Contacts and, better yet, to help you reduce your costs for the service!!

July 15, 2008

Taking it to the next level!

We want to apologize to the thousands of loyal Big Contacts subscribers for such a long period of radio silence.  We have had our heads down and working very hard to deliver on a number of very exciting enhancements to our service.

Just a few of the highlights:


We have completely revamped our Customer and Technical Support Centers. 

We added more staff and have implemented a more advanced ticketing system that tracks your questions and our resolutions much more efficiently. This will virtually eliminate any errors-oversight, and will mean faster service and fewer headaches.   


We have added more resources in our Technology Development Group

Please continue use our feedback section so we can continue to improve this application to better meet your business needs.


We are rolling out an Enhanced Customer Support Service.

Beginning 8/1/08,  we will offer an option to subscribe to live phone support through an 800 number.  This service will be available during our normal business hours!  (M-F 8-5 EST).  You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.


We will be offering Live Training Sessions

Beginning 8/1/08 are rolling out live training sessions. These sessions are designed to highlight the major components of the system and to share best practices for implementing some of our key features and  functionality into your business. This will all be delivered using a webinar format.
You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.

There are many more great things coming down the pipe, so please stay tuned and check back with us often!