Please follow the instructions below on how to create a copy of a database to send to us for your specific ACT! version (ACT! 2005-2010 , ACT! 4-6)
ACT! 2005 - 2010
Using ACT! 2005-2010 select File and then Save Copy As. If your database is located on a server, you will need to make the copy from the server.
Give the database a name and put it into a folder you'll remember.
This will create three files whose name begins with the name of your database and a folder that contains the attachments.
Put these files into a compressed folder (zip them) and send the .zip file to us.
ACT! 4 - 6
Using ACT! create a copy of your database. Select File and then Save Copy As
Give the new database a name and save it in a folder where you can easily find it.
This will create several files whose name begins with the name of your database.
Put these files into a compressed folder (zip them) and send the .zip file to us using our secure file transfer service.
http://dropbox.yousendit.com/BigContacts