Big Contacts

Big Contacts Launches New Marketing Module

Big Contacts has partnered with Vertical Response to give our clients the simplest way to build, target, send and track email marketing, newsletters, online surveys and direct mail postcards.

We have harnessed all of this great functionality within our application to allow you to:

·        Easily identify and filter targeted lists of your clients and/or prospects

·        Automatically upload these targeted lists into the marketing module

·        Quickly launch an email, newsletter, online survey or postcard campaign

·        Effortlessly track and monitor the results of your campaigns.

Our system will automatically note the contact record of each and every client or prospect that has participated in a given marketing campaign.  You will always know what and when you reached out to these contacts anytime you’re in their contact record.

Email Marketing

Email marketing is a fast, inexpensive and innovative way to communicate with your clients and prospects. Big Contacts enables you to easily perform your own permission-based email marketing with a solution that requires no software purchases, technical knowledge or hardware investments.

Our easy-to-use solution is accessible through any popular web browser. Create a professional email campaign and get performance statistics in real-time. Big Contacts also processes your bounces and unsubscribes automatically - helping to keep your database clean. Big Contacts puts the power back in the hands of marketers and takes the burden off your IT department.

Best of all, the price is right. You pay only for email addresses mailed — and our technical support and training is included in the cost! Choose to pay as you go by campaign or purchase email “credits” in bulk for greater savings.

Create Emails in Minutes!

Big Contacts’ email creation tool is so user-friendly, even people without technical experience can create HTML email campaigns with ease. Just select from our extensive collection of templates, upload your graphics, and you’re on your way to creating a professional graphical email! You can even match your border color to your logo for a more branded approach. After you’ve created your email use our Forward to a Friend feature, so when your clients forward your email on, the new recipient will have the opportunity to join your list.

Anti-Spam Compliant

Big Contacts is compliant with the Can-Spam Law.  We adhere to and enforce a strict permission-based marketing policy.

No email sent from our system may contain deceptive subject lines or “from” labels. We also automatically hard-code unsubscribe instructions in every email sent from Big Contacts.  When someone does unsubscribe from your list, we ensure that they never receive emails in the future sent from your account.

Data Hygiene

When uploading your mailing lists into Big Contacts, your data will be run through our special hygiene process. Big Contacts de-duplicates the entire list so you never email someone twice during the same campaign. We will also provide a list of any improperly formatted addresses so you can correct those records and append them to your lists.

Data Protection

Your lists are protected with a double line of defense. First, our physical database servers are locked in a secure facility and are monitored 24 hours a day, 365 days a year. Secondly, all Big Contacts servers are protected by secure firewall systems from the industry leader, Cisco Systems™.

Collect Visitor Information

Create your own free opt-in web form which allows visitors to sign-up and join your newsletter list. Capture details such as name, email address, city, state and zip code. You can even customize fields of additional information to fit your specific business needs.  The result: you can target your email campaigns more effectively and build stronger relationships.

Delivery and Reporting

Email Delivery

The successful delivery of your emails into your recipient’s inboxes is the main objective of Big Contacts’s Deliverability Team.  We have established relationships (“white-listings”) with the major ISPs allowing emails sent from our servers to be recognized and not mistaken for SPAM. Big Contacts enforces a SPAM-Free environment and all client accounts are monitored for abuse and complaint totals.  In addition, all
email campaigns deployed from our system are screened by our Approval Team to ensure that no
SPAM-related emails can be launched.

As an active member of the Email Service Provider Coalition, Big Contacts supports and enforces Federal legislation aimed at stopping SPAM.  Our staff is extremely knowledgeable on the legal issues related to email marketing and we help to educate our clients on the industry standard “best practices.”

Live Reporting

You can view all statistics associated with your campaigns, right from your browser. Find out how many messages were sent, or how many people are opening the HTML email. Monitor unsubscribes and bounces, and track click-through rates. Big Contacts even allows you to view “who” clicked on a link and “who” opened your email. You can then download this data for future marketing opportunities. It’s easy to calculate your ROI on every campaign.

Support

Technical support is included with every mailing. Our Customer Relations experts will handle all support-related calls, emails, and live chats in 24 hours or less.

Creating and Mailing Postcards Has Never Been Easier!

Big Contacts Postcard is a powerful tool that enables you to effectively communicate with your customers and prospects by taking the hassle out of the direct mail process!

Big Contacts Postcard requires absolutely NO technical experience and the intuitive interface guides you through the creation and mailing of a postcard campaign.  To begin, simply select a picture from our extensive image library or upload one of your own.  Then click your mouse on any section of the image to add your copy.  You can even position the text by “dragging and dropping” across the card.  It’s that easy!

The result?  A professional high-quality postcard with your messaging on the front and the back.  Big Contacts then prints and mails your postcards so they reach your recipients quickly.

Big Contacts remains affordable and easy-to-use whether you are mailing 10 postcards or 10,000. 

Photo Library

Over 800,000 professional quality, high-resolution images are available to choose from within Big Contacts. Just scan our library for the image you need in the category you desire.

Create Postcards in Minutes

Need to send a mailing in a hurry - with no hassle? Do it all online with just a few clicks of your mouse. After choosing your high-resolution image or uploading your own, you can customize the postcard design to suit your needs.

You can invert the image or rotate it to find the exact look you require. If your image isn’t the right size for the postcard, Big Contacts automatically resizes the graphic for you. If you’d like to add copy to the image, simply click your mouse on the section of the image and start typing! You can even choose a specific font, size and color for the text you are adding.

Hassle-free!

No more going back and forth to your printer with proofs. Big Contacts provides a PDF of your postcard so you can see what it will look like before it’s mailed. Have a tight schedule or an impending deadline? No problem - we’ll take your finished postcard, attach your lists and mail them within a week.

High-Quality

Your postcards will be printed on high quality, 12 point card stock with UV coating. Your cards are printed with a full bleed so the artwork will extend all the way to the postcard edge, resulting in a professional look.

Upload and Manage Lists

You don’t need to change the way you manage and store your customer and prospect information when using Big Contacts Postcard. Whether your list is in Excel™, MS Outlook™, ACT!™, Palm™ or any other text-based format, Big Contacts’s simple-to-use List Upload tool helps get your lists uploaded quickly into your account. Big Contacts will also scan your uploaded list to ensure it has proper addresses and zip codes.

Advanced Data Segmentation

Our advanced query tool, Big Contacts Select, is our proprietary data segmentation system. Big Contacts Select enables you to run counts and create new lists based on specific criteria that you choose. You can now send more targeted postcards based on demographic information, purchase history and even behavioral trends.

Support

Big Contacts support is included with every mailing. Our Customer Relations experts will handle all support-related calls and emails in 24 hours or less.

 

Going beyond Client Relationship Management (CRM)

Over the past few years, Big Contacts has evolved from a Contact Management System (CRM)  into something much more. 

We realized that today's top CRM systems were evolving to include elements of Sales Force Automation (SFA), allowing company's to effectively target and manage larger pools of prospects.

But we felt that there was still something missing in this equation. The foundation to any business that ensures things get done are the processes or work-flows that a company establishes. This is true whether your serving existing clients or going after new prospects.

These processes set the stage and ultimately determine the entire flow of activity and level of efficiency within your business. You could go to great links to develop and articulate these processes, but you need a way to effectively keep score.  How well are you serving your clients?  Where are the weak points in your business?  Who’s delivering on the promises you make to your clients and prospects and who’s falling short?  Our system incorporates a discipline we've talked about before and that is Business Process Management (BPM).  This discipline, coupled with technology can truly help you streamline your operations and ensure that your business operates as efficiently as possible.  Feel free to call one our Account Managers if you would like to learn more about this tool.  It's included as part of our core service at Big Contacts, you might as well take full advantage!  1-888-286-6578  Ext. 701

Well, this is where we are today, but we feel that our work has just begun. Our mission is to deliver a platform that has all of the essential tools that you need in your business that will make your life easier and put more money in your pocket.  It's that simple.  Everyday we ask ourselves how we can harness technology to deliver real value to you in your business.  Late last year we even surveyed our growing subscriberer base to find out what you felt would make this a better application for your business.

We learned alot from that survey and we have listened!  Below is a preview of what we have coming within the next few months.  As you will see there are a number of great new features and tools that we hope truly will deliver on our mantra and that is to give you:

• More TIME to spend in front of clients and prospects
• More MONEY as a result of satisfied/loyal clients and more targeted selling efforts

• More CONTROL over your business and personal life

What's coming the first half of  2009?

PLEASE NOTE:  All system enhancements listed below will be available to you at no additonal charge to our currently low prices.

In March we unveiled our new Client Support Center. We offer several new self-help tools like our new knowledge-base that contains dozens of frequently asked questions, downloads for the system, and dozens of 30 second feature videos that can walk you through a quick overview of how any feature works.  We asked ourselves "Why stop there", so we now offer LIVE Chat Support (M-F 9am - 5pm EST) to give you instant feedback to any questions or issues you may have. 

Two-way Outlook Synchronization plug-in . This plug-in will be something that a user will download from our site, and you will now be able to keep all contacts, and calendar events synchronized. Any work that you do while offline in Outlook will automatically synchronize to Big Contacts the next time you are back online.

New Marketing Module.  This will replace the “Auto-Pilot” tab and create an  entire marketing suite for you to use to stay in touch with your clients and to more effortlessly and effectively market to your prospects. This new module will include:

• Our Current Sales Pipeline Drip Marketing Manager
• A New Email Campaign Manager complete with reports and analytics that will integrate directly with our system and feed campaign data directly to each contact record.
• In a future release (later in 2009), weoffer a complete Direct Mail Campaign Manager.  You will be able to develop a number of campaigns using any combination of these direct mail pieces (Postcards, Letters, Flyers, Certified Mail, and Booklets)

GREATLY Enhanced Business Contact Record.  This new contact record will allow you to create a business contact record and then add as many individual contacts to that contact record as you like. As a matter of fact all communication/ history in that contact record will be organized by individual contact so that you will know who you spoke to, about what and when.

iPhone application, and later this year a Blackberry application will be released on the newly formed Blackberry app store that they are calling "Blackberry App World".  These applications will give you true mobile office capabilities.  For more information on what you will be able to do through this new application, feel free to give us a call at 1-888-286-6578 Ext. 701. 

Enhanced Email Module.  Enhancements will include advanced features that will ensure proper identification with email providers to prevent being categorized as a spam, and the ability to reply directly to emails from within the Big Contacts application.  All this will allow you to easily maintain all email history within each contact record.

Enhanced Calendar. We will be moving this to its own tab so that we will have plenty of room for enhancements. Enhancements will include better, more detailed calendar views, customizable alerts and alarms, customizable reminders for the prospect and client via email and text message.

Enhanced Reports Module.  We will be adding more data fields that can be searched - with the goal being that we have all fields in the database in the reports area where one can search.  We already allow you to set up your own Custom reports,  and now you will be able to set up a delivery schedule for reports that you wish to periodically generate.  These scheduled reports will run in their appropriate intervals and will be directly emailed to your inbox for your review.

As you can see, we are working very hard to deliver the most functional platform in the industry.  We hope you find that these latest additions will make a measurable difference in your business.

Here's to a great 2009!

Boost Your Client Relationships During an Economic Downturn

We've all heard the expression "work smarter - not harder".  This could not be more important than during an economic slowdown like the one we're currently experiencing.  With the proper application of it's resources, your business can be more strategic in enhancing your client experience and deepening relationships with existing customers.

According to a study released by Forrester Research, an increased emphasis on business value will see companies focusing on customer retention and creating better solutions to support customer facing processes.

It is not enough to ensure business value in the new projects, enterprises will begin focusing  on customer  retention instead of customer acquisition to stay afloat Forrester predicts.  "During an economic recession, sustaining revenue growth - or forestalling revenue erosion - becomes even more critical," the company wrote.

But customers are getting harder to win and keep, Forrester said, and the solution is improved customer experience.  "Good customer experience is highly correlated to customer loyalty," Forrester said.

During these tough times, businesses usually look at how they can reduce operational costs.  There are many approaches that businesses take, but one of the first ways businesses try to cut spending is through their IT budget. This makes companies less likely to spend money on new software or make needed upgrades to their current software.  This can save money today, but could cause problems in how they manage their business and their customers.

CRM Software can provide companies with the tools needed to effectively manage the client experience and deepen relationships with existing customers.  While cutting or postponing in some areas of IT may make sense, it would be wise to re-visit your existing CRM strategy. Does your company consistently deliver the client experience they are looking for? How are customers reacting to this experience? What do you feel you could better in order to deepen relationships and retain clients?

Investing in the right CRM can mean the difference between retaining or losing clients.  There are many tangible benefits that the right CRM can deliver in your business.

• Provide more efficient work-flow or Business Process Management (BPM)
• Improve the customer experience through better organization of key client data
• Improve the accuracy of work from employees to ensure nothing falls through the cracks
• Improved reporting to track company performance and ensure service standards are being met

Traditionally, some software solutions have proven to be a very expensive undertaking that can require alot of time to implement.  Time and money are two commodities that most businesses lack in times like these, so how can you accomplish all this with less money and implement these tools very quickly?

A solution to these challenges that many businesses are finding is software-as-a-service (SaaS). This form of software allows businesses to take advantage of the tools they need today without large investments of time or money.  SaaS CRM can be very inexpensive, very fast to implement, and very effective in helping you better manage your business.

Finally, another aspect of SaaS CRM that can be so appealing in a down economy is the ability to add new functionality to the system WITHOUT capital expenditures.  Your business can remain current with the latest software and hopefully ahead of your competition due to the wise choice you made to more effectively utilize your current resources and invest in a platform that will grow with you.

 

Contact Management Software (CRM), An Expense or Investment?

The ripple effect from today’s tough economic times has forced virtually every business to re-evaluate how they are doing business.  When top line revenues decline it’s important to evaluate your expenses to cut back where you can.  The challenge is to tighten the belt while maintaining the level of service your existing customers have come to expect.

To successfully navigate these tough waters, it’s important to correctly distinguish between an expense and an investment when making decisions that affect the future growth of your business.

It could be argued, and the numbers show, that Contact Management Software (CRM) fits squarely in the investment category.  So what questions show you ask when approaching this technology investment?

• How much more money can my organization make?

• What is the return on my investment (ROI)?

There are two ways to justify this investment in your company

• Increase revenues or

• Reduce costs
   

Costs can only be reduced so much, but that is generally where of the attention is focused because it is easier to quantify. The real payback in CRM can be realized by increasing the revenues of the organization (top-line growth). This increase in revenue is driven from three primary areas:

• Enhanced customer service/ retention

• More targeted selling efforts 

• Improved Productivity
  

You may be saying to yourself, “This is great, but what does this really mean for my bottom line?”  There are a number of studies that have been conducted on this subject and the numbers are very appealing.  Below are the findings from industry veteran, Barton J. Goldenberg, author of the book CRM in Real Time: Empowering Customer Relationships. This books draws on Barton Goldenberg’s 20+ years of experience guiding firms to a successful implementation of CRM solutions and techniques. Goldenberg demonstrates how the right mix of people, process, and technology can help firms achieve a superior level of customer satisfaction, loyalty, and new business.

The ROI

• 10% per year increase in the gross sales revenues per sales rep during the first three years.

• 5 % decrease in general and administrative cost of sales during the first three years.

• 5% increase in win rates for forecasted sales during the first three years.

• 1% margin improvement in the value of a deal over the system’s lifetime.

• 5% improvement in customer satisfaction among customers

When you look at these numbers and apply them to any business, they can translate into some meaningful results. 

The bottom line is businesses that take care of their customers and consistently find new ones will be successful.  The people most responsible for finding new customers and maintaining satisfied, profitable relationships with existing ones are sales people. Many CRM platforms try to be everything to everyone, offering everything from  Accounting, Project Management, to Ticketing  Systems.  The most successful CRM solutions are those specifically designed to help manage the sales process.  And no matter what measure we look at, when a focus is established and maintained in these key areas, the positive results to both the top and bottom lines cannot be denied.

Importing Your Contacts Just Got Easier!

Over the years too many software applications have been written from an engineer's perspective and fail to adequately take into account what the end-user wants or needs.  This approach to designing things in the "lab" can result in applications that are difficult to learn and manage.

At Big Contacts we have a singular focus on developing leading edge technologies that are easy to use and provide meaningful solutions for our end-users.  We work hard to make this attention to detail very evident in everything we offer. One thing we don't always do well is to properly highlight features and functionality that we have built into our Contact Management System that make your life a little easier to manage. 

If you're looking for a new Contact Management System but aren't quite sure how to get your contacts out of your current system and import them into a new platform, we have offer a very effective solution for you.  Our Import Wizard provides step-by-step instructions for exporting your contacts from some of the most common Contact Management and Sales Force Automation Platforms in the industry. 

 

Once the data is safely exported from your current application, you will then utilize our mapping tool to ensure that you contact data fields find their rightful home in the new system.  Big Contacts goes beyond the standard data import.  In addition to mapping all of the "standard" data fields, you can now import any "custom" fields that you may have created within your current system.  You won't have to worry about a loss of any Contact data when importing to our system. 

For those of you that currently use ACT!, we now have a solution for you too! 

  

ACT! is one of those programs that makes is very difficult for you to get your history out of their application and into a new contact management system.  We can help you with this as this is part of what we offer in our Custom Data Import service.

Finally, if you wish to import your entire contact history from any of these applications, (notes, meetings, email) our Custom Data Import service will ensure that you capture and properly organize this data as well.

For more information on this, or any other questions you might have, give us a call at 1-888-286-6578 Ext. 701.  We're here to help!

Adopting New Technologies in your Business

The technology adoption lifecycle is a sociological model, originally developed by Joe M. Bohlen and George M. Beal in 1957 at Iowa State College.^[1] Its purpose was to track the purchase patterns of hybrid seed corn by farmers. Approximately six years later Everett Rogers broadened the use of this model in his book, Diffusion of Innovations.

The technology adoption life cycle model describes the adoption or acceptance of a new product or innovation, according to the demographic and psychological characteristics of defined adopter groups. The process of adoption over time is typically illustrated as a classical normal distribution or "bell curve." The model indicates that the first group of people to use a new product is called "innovators," followed by "early adopters." Next come the early and late majority, and the last group to eventually adopt a product are called "laggards."

Source: Wikipedia

When does your company typically adopt a new technology?

If you’re an Early Adopter, you are willing to take calculated risks and place bets on new technology. This approach can prove to be very beneficial if you focus on software that is core to the operation of your business and is something that you feel can be a competitive differentiator. The ideal scenario for small business with limited resources is to find technologies that can be tested with low up-front costs. The evolution of the Saas model of software deployment has made it more feasible than ever before to take the approach of the Early Adopter in an effort to get a jump on the competition.

Small Business is more nimble

Cheryl Currid, president of Currid and Company, a Houston-based IT consultancy, was quoted as saying “SMBs usually take the lead in adopting new technologies simply because there are not many management layers to slow down decision making.”  Some SMB owners, Currid pointed out, are very technology-savvy, see the immediate benefit in a technology, and are able to move quickly to adopt it.

In fact, Currid added, early adopters can win big with customer service applications, as long as they use the technology as a business tool and don't simply become enamored of it for its own sake. On the other hand, Currid warned, as time goes on late adopters will risk losing customers because they can't keep up with competitors. But, if it has a loyal customer base, a late adopter can sometimes get away without offering a new technology, Currid added.

Challenge: Gaining quick adoption within your company

The successful implementation of your new technology is ultimately determined by end-user acceptance. The best technology is doomed to fail unless end users use it.

How do you implement a new technology in your business, with as little cost as possible, and realize widespread adoption as quickly as possible?

Most technology that is robust enough to deliver meaningful solutions for your business is also difficult to learn. Couple this learning curve, with short attention spans and little spare time, and you have a formula for another application headed to the graveyard.

At Big Contacts we have worked very hard to address all of these challenges.

• We have developed a Web-based Contact Management and Sales Force Automation solution that will deliver the low cost implementation and maintenance of a Saas platform.

• We have developed a very robust platform that can make a real impact in the way you manage your business.

• We made this platform very intuitive and easy to use.

Couple all of this with an entire set of training videos that demonstrate every feature within our system, our ongoing “Best Practices” web demonstrations, and you have a platform that you can get up and running in your business very quickly, with low cost and ahead of your competition!

 

 

Delivering on the promise of CRM

The CRM industry has historically been focused on managing customer data. But how can we better use these systems to focus on our clients in an effort to generate more profit and growth? We must further leverage the technology to manage our customer/ business processes.  Doing so will allow you to deliver a consistent and reliable experience to your clients.  This client experience often is the only real way to differentiate yourself in a very competitive market. 

There is a growing movement in the CRM industry focused on the concept of Business Process Management. 

The Wikipedia definition of a Business Process reads like this:

A business process is a collection of related, structured activities that produce a service or product that meet the needs of a client. These processes are critical to any organization as they generate revenue and often represent a significant proportion of costs.

Big Contacts has addressed this need and delivers two easy-to-use process management functions.

1)  Sales Force Automation (SFA) - The "Autopilot" module of our system can literally put most of the activities in your sales cycle on autopilot.  With the click of a few buttons you can quickly and easily define multiple tasks that will automatically trigger as a prospect or client moves through each stage your sales pipeline.  You may want to generate an email to thank someone for a meeting. Maybe you want your assistant to send a personalized letter and you want to ensure that you are reminded to make a follow up call a few days later.  You can create automated functions that will be performed without fail and stored within the contacts record to ensure a complete history of activity.  All of this is managed from a single dashboard within the system.

2)  Client Relationship Management (CRM) -  Within every business there is certain set of tasks that must be carried out on an on-going basis to ensure that your business operates smoothly and that you have satisfied clients.  The challenge is to effectively manage all of these tasks and to monitor them to ensure they get done correctly and in a timely fashion.  Our system allows you to easily create a library of all the tasks that are performed within your company.  Most tasks involve multiple steps and often times can involve multiple people within your organization.  You simply create a task, designate all the steps involved within the task, and assign each step to the correct person within your organization.  It doesn't matter whether each step within the task needs to worked on at the same time by multiple people of whether each step must be completed by a person and then handed off to the person responsible for the next step within that task, the system will reliably coordinate and hand off tasks as you have designed them to work.

Finally, you can establish service standards by defining the time each task and each step within that task should take to complete.  The reporting capabilities within our system allow you to monitor all activity and determine where things may be breaking down and where the service standards within your company are not being met.

For more information on how these very powerful modules can work for you in your business, you can visit us at Big Contacts and click on "view a fully populated demo" on the home page or feel free to call us at 1-888-286-6578 Ext. 701

 

Refer Clients, Earn Money

We now offer referral incentives!

For every new customer you refer to Big Contacts you will get their first month’s payment credited directly to your account.

Be on the lookout in August for a "green button" that will appear throughout the system.  Simply click on this button, enter your referral information and we will do the rest.  We hope we have proven to you by now that we are not a high pressure sales company.  We will treat your referral with utmost care and will only provide them with further information if they wish to learn more.  No spam mailings here!

For those of you that would like to get started right away,  please feel free to call us at 1-888-286-6578 Ext. 701.

Here’s how it works:  John Smith refers Jane Doe to Big Contacts and she decides to sign up 3 users under a 6 month pre-paid subscription.

(3 users @ $23.95 per user per month = $71.85)

This amount will be credited directly to your account and applied against your next billing.

You can easily track all of your referrals through a ticket number that will allow you to login and track the status of your referral. You will receive a confirmation when your referral has subscribed to our service. Simply go to the “Admin” tab in your system and then select the “Billing History” link. Under this link you will see a detailed accounting of your referral, and it will appear as a credit in your billing history:

     

06/13/2008

$71.85

Jan Doe Referral credit (3 users @$23.95)

We hope you take advantage of this great program to help us spread the word about Big Contacts and, better yet, to help you reduce your costs for the service!!

Taking it to the next level!

We want to apologize to the thousands of loyal Big Contacts subscribers for such a long period of radio silence.  We have had our heads down and working very hard to deliver on a number of very exciting enhancements to our service.

Just a few of the highlights:

We have completely revamped our Customer and Technical Support Centers. 

We added more staff and have implemented a more advanced ticketing system that tracks your questions and our resolutions much more efficiently. This will virtually eliminate any errors-oversight, and will mean faster service and fewer headaches.   

We have added more resources in our Technology Development Group

Please continue use our feedback section so we can continue to improve this application to better meet your business needs.

We are rolling out an Enhanced Customer Support Service.

Beginning 8/1/08,  we will offer an option to subscribe to live phone support through an 800 number.  This service will be available during our normal business hours!  (M-F 8-5 EST).  You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.

We will be offering Live Training Sessions

Beginning 8/1/08 are rolling out live training sessions. These sessions are designed to highlight the major components of the system and to share best practices for implementing some of our key features and  functionality into your business. This will all be delivered using a webinar format. You can learn more about this new service by contacting us at 1-888-286-6578 Ext. 703 or by watching for new information on our pricing page after 8/1/08.

There are many more great things coming down the pipe, so please stay tuned and check back with us often!

Full text search

The newest feature of Big Contacts is full text search. There are two options for the main search box, 'name' and status/history'. If you select 'status/history', all of your history, notes, tasks, opportunities and meetings will be searched, looking for the search word. The contact and the context where the search word was found is returned. Unlike the name search, this only works for complete words. Partial words won't work.  For example, if searching for a note you wrote about Verizon, you cannot just type in Veri.   

This has been one of the most often requested features for Big Contacts. We listen to our users and add to Big Contacts based on what we hear. So, use the Send Feedback box, and keep those awesome ideas coming!